Return, Exchange and Refund Policies

Refund, Return, and Exchange Policies for Naya Pehno

 

1. Refund Policy:

We understand that sometimes a purchase may not meet your expectations. Therefore, we offer a hassle-free refund policy to ensure your satisfaction. Here are the key points:

• ·        Full refunds will be issued for items returned within 4-5 days of delivery.
• ·        Items must be unworn, unwashed, and in their original condition with tags attached.
• ·        Refunds will be processed back to the original payment method used for purchase.
• ·        Shipping charges are non-refundable unless the return is due to our error.
• ·        Please allow 7 business days for the refund to reflect in your account once the returned item is received.

2. Return Policy:

Our return policy is designed to be straightforward and convenient for our customers. Here's what you need to know:

• ·        Items can be returned within 4 days of delivery for store credit or exchange.
• ·        Returned items must be unworn, unwashed, and in their original packaging with tags attached.
• ·        Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
• ·        Please contact our customer service team to initiate the return process and receive a return authorization.
• ·        Once the returned item is received and inspected, we will issue store credit or process an exchange promptly.

 

3. Exchange Policy:

We want you to be completely satisfied with your purchase, which is why we offer an easy exchange process. Here's how it works:

• ·        Exchanges are accepted within 4 days of delivery.
• ·        Items must be unworn, unwashed, and in their original condition with tags attached.
• ·        Contact our customer service team to initiate the exchange process and receive a return authorization.
• ·        Once the returned item is received and inspected, we will process the exchange and ship the new item to you.
• ·        If the desired item for exchange is out of stock, we will issue store credit or provide alternative options.

 

4. Exceptions:

• ·        Personalized or customized items may not be eligible for return or exchange unless there is a manufacturing defect or error on our part.
• ·        Final sale items are non-refundable and cannot be returned or exchanged unless they arrive damaged or defective.

 

Note: It's important for customers to review the detailed policies on our website before making a purchase to ensure they understand our terms and conditions regarding refunds, returns, and exchanges. Additionally, we reserve the right to update or modify these policies as needed to better serve our customers.